Customer Service

Conditions to use After-Sale Services

• The item carton and packaging shall be completely intact and free from any tear or distortion. Labeling or writing remarks, address of any other wording on the original carton or box results in impossibility of using this guarantee.
• On the grounds of Article 37 of Trade Law, option for returning goods is solely for the consumers and according to Clause (S) of Article 2 of the same law, consumer is someone who proceeds for any reasons other than trade or profession; therefore, shop buyers, who purchase items from the shop for their trade or profession purposes are not considered as buyers and may not take benefit from return term.
• In cases when returning items is made through mail or cargo, the item must be insured and such insurance shall be stipulated on the mail slip and/or bill of lading. Furthermore, the item shall be packaged in a certain way (using carton or plastic bubble pack) so that the item and/or its original packaging are protected from being damaged during shipping technically and/or in terms of appearance, as in case the item and/or its packaging are damaged, distorted and/or suffered appearance damage during shipment and under any circumstances (including but not limited to attaching label or writing any text), then the item cannot be returned and the shop cannot be held responsible whatsoever in this concern.

Note 1– Under such conditions, the refund shall be remitted into the account of the customer within 48 working hours after approval by Nab Steel After-Sale Services experts.

Note 2– In such cases, item shipping and returning costs (both for sending and sending back the item) shall be borne by the customer.

Note 3– The items with prices subject to market fluctuations may returned within 24 hours after order completion.

• The esteemed customers shall compare the item details with the ordered item upon taking delivery the goods and prior to open packaging and refuse to take delivery and return the same in case of any contradiction.

In this regard, the details of those goods sent using mail or cargo shall also be compared with the ordered item prior to take delivery and signing the receipt and refused to be taken delivery and sent back to the shop at once in case of any contradiction.

• In case comparing the ordered and received items is possible from the packaging, the esteemed customers shall first of all compare the item details and then take it out of the packaging. Therefore, in case the item has been taken out of the original packaging without conducting such comparison, then even in case of any contradiction, such contradicted item may not be changed or sent back anymore.
• The item carton and packaging shall be completely intact and free from any tear or distortion. Labeling or writing remarks, address of any other wording on the original carton or box results in impossibility of using this guarantee.
• Whereas the products images are solely for information and helping the customers for purchasing purposes, and some details may be different from the original image, therefore, contradiction cannot be noticed considering the images. Thus, the basis for contradiction shall be the technical specifications given in the site.

Maintenance Instructions

Observe the following instructions to keep your spoons and forks as beautiful as their original look:

• Wipe out the food remnant on the spoon and fork after usage and never, even for a short while, leave them with food remnants.
• Spoons and forks shall not be left wet, even for a short while.
• All Nab Steel spoons and forks may be washed using dishwasher. In order to do so, please place spoons and forks inside the basket in a way that their handles are at the lower part. Prevent knives, forks and spoons from being scratched by separating them.

Take spoons and forks out of the dishwasher upon completion of washing and dry them, if needed. If drying is not possible at once, then left the hatch open to let the steam exit the dishwasher and prevent moisture aggregation.

• Use only high quality washing liquids and pay attention to the precautions given on their packaging.
• We recommend that the dishwasher is operated empty once after each time of being filled with salt. If so, then you may expect an excellent result. Furthermore, pay attention to our dishwasher instructions.
• Prevent your products from hitting each other when handling and washing them, as such hitting results in scratching your products.
• In case of any stains on the products after completion of washing process, you may use polish paste and a soft cloth to make them shiny.

PVD products

• Observe the following instructions to keep your PVD-coated spoons and forks as beautiful as their original look:
• Wipe out the food remnant on the spoon and fork after usage and never, even for a short while, leave them with food remnants.
• Spoons and forks shall not be left wet, even for a short while.
• It is recommended not to wash PVD-coated spoons and forks using dishwasher to help their coating durability.
• Use a soft cloth or sponge, standard dishwashing liquid and warm water for washing purposes and avoid using scrubs and wire sponge, as they scratch your products.
• Never use highly acidic or alkaline washing substances (e.g. bleaching liquid)
• Prevent your products from hitting each other when handling and washing them, as such hitting results in scratching your products.
• Fingerprints may remain on spoons and forks when using, which are easily removed through washing by warm water and drying by soft cloth.